Terms & Conditions

These terms are between you and Digital Impact Enterprise LLC, a limited liability company established in the United States at 1401 Brickell Avenue, Suite 330, Miami, Florida 33131, United States, trading as Digital Impact Sites (“we”, “us”, “our”). Our Australian tax registration is ARN 3000 3233 9943.

They cover:

• using this website;
• sending us an enquiry;
• the free draft we may design for you;
• and, if you go ahead, the services we provide and who owns what.

If you become a client we also give you a written services agreement covering your particular project — the pages in scope, your plan, your prices. Where that agreement and these terms disagree, the agreement wins.

By using this site or sending us an enquiry, you accept these terms. If you don’t accept them, please don’t use the site.

You’re welcome to use it to learn what we do and to get in touch. Please don’t:

• copy, republish, resell or create derivative works from our page designs, templates, layouts, code, written copy or images;
• scrape or bulk-download the site, or use it to train an automated or machine-learning system, without our written permission;
• try to break, overload, probe or gain unauthorised access to any part of it, or to the administration area;
• use our name or logo to suggest we endorse you, without our written permission;
• use it for anything unlawful, or send us anything malicious through it.

We can suspend or block access if any of that happens, and we may remove content submitted through the site that we reasonably believe breaches these terms.

Everything on this site — the templates, the layouts, the code behind them, our written copy, our name and our logo — belongs to us or to whoever licensed it to us. Looking at it doesn’t transfer any of it to you. What a client does and doesn’t get is set out in section 7.

An enquiry costs nothing and commits you to nothing. It doesn’t create a contract, it doesn’t put you under any payment obligation, and either of us can walk away at any point before an agreement is signed. We may also decline an enquiry — there’s no obligation on us to take a project on.

Please tell us the truth in the form. If the website or social profile you give us isn’t yours, we can’t design a draft from it.

By sending an enquiry you agree that we may contact you about it — by email, and by WhatsApp or phone if you gave us a number. Tell us to stop at any time and we will.

The draft is the heart of how we work, so it’s worth being precise about it.

• It costs nothing and takes no card. There is no deposit and no obligation to proceed.
• It is a concept, not a finished website. Its purpose is to let you see the direction before you spend anything. Content and images will be placeholders, or drawn from material you have already published.
• We build it from what you have already published — your current website, your public social profiles, your listings. If you’d rather we didn’t use something, tell us and we’ll take it out.
• It stays ours until it is paid for. The draft, and the template, layout and code underneath it, remain our property. Until the build fee has cleared you may not publish it, host it, copy it, or pass it to another developer to reproduce or finish. Showing it to whoever you like for an opinion is absolutely fine.
• We may take it down. Drafts sit on a private preview link. If you decide not to proceed we will usually remove it, and we may reuse the underlying template and design work for other clients. What is yours — your logo, your words, your photographs — stays yours throughout, and we will delete it on request.
• Timing is an aim, not a promise. We usually have a draft with you within days. That isn’t a contractual commitment.

When you approve a draft and pay, we finalise it into your live website and keep it running. Exactly what is included — the pages in scope, how many rounds of changes, which plan you are on — is set out in your services agreement. In outline:

• The build turns your approved draft into a finished website: your real content, your booking or enquiry flow, search-engine foundations, and launch on your domain. It includes the rounds of changes stated in your agreement; further rounds, and work outside the agreed scope, are quoted before we start.
• The plan keeps it alive: hosting, SSL, security and software updates, backups and uptime monitoring — with reporting depending on the plan you choose, and the changes and image credits described below.
• Changes you ask us to make are fair use — request-at-a-time changes to your own website, averaged over the year. Not bulk migrations, not other people’s sites, not a redesign, not agency-scale work. If a request is bigger than that we will tell you before we start and quote it.
• Every site we build runs on our platform and carries a plan. The plan is what keeps it live. If you leave, you take your content with you (see Ending the agreement).
• We keep things moving. If we are waiting on you for content or a decision, we will chase it. If we don’t hear back for ten business days we may move to the next stage or reschedule your work — your allowance of changes isn’t lost, it just moves.

Your Live Review Dashboard, AI tools and image credits

Once your website is live, you sign in to your Live Review Dashboard (the same login as your Blog Studio) and mark up your pages with the changes you want. Our AI editor makes each change, publishes it and emails you what changed. You direct every change without having to move text or boxes by hand. Every use of AI tools costs us money with outside providers, so they are included on a fair-use basis, with image credits for AI images.

• Included, unlimited within fair use. Changes to your text and links, styling on a section (for example a larger font for emphasis, or a different colour on one section), changes to buttons across the whole site, and swapping in your own photos and logos, which you upload.
• Your overall brand style is not a normal edit. Changing your brand fonts, your colour palette or the whole look of the site touches every page, so it is a separate request that we quote before we start.
• Image credits. Creating a new image with AI, or an AI edit of a photo (such as a touch-up or a new background), uses one image credit. Your plan includes 3 image credits a month, starting on the day your website goes live and renewing on that date each month. Unused monthly credits do not carry over. If an AI image comes out clearly broken, the redo is free; asking for a different version of an image you have already received uses another credit.
• When your credits run out, you can still add your own photo at no cost, or buy an image top-up at the price on our pricing page. Credits you buy do not expire.
• New pages are added with a Page Pack: one new page built with us, plus 5 image credits for that page, at the price on our pricing page. The monthly plan does not include new pages.
• If a plan payment fails, AI image creation pauses until it is sorted out. Text and photo changes keep working, and your website stays live.
• What fair use means. Reasonable use to keep your own website current, in line with how our clients on the same plan typically use it. It does not include bulk or automated generation, creating content for any other website or business, reselling output, or use that is deliberately excessive.
• We keep a record of your usage — which tools you use, how often, and what each use costs us — so we can manage fair use and keep the service affordable.
• We may set usage limits and change them. For example the number of image credits, a limit on the size of a single request, or which AI model handles a request. Limits reflect our real costs and how clients actually use the service. We show your credits and any limits that apply in your dashboard, or tell you by email.
• If your usage runs well above typical, we will normally tell you first. If it continues, we may slow or pause the AI tools until your next billing period, ask you to send larger jobs to us as a quoted request, or offer extra allowance for a fee — which is only ever charged if you agree to it first.
• Your website is never affected. A usage limit applies to the AI tools only. Your site stays live and hosted, and you can still ask us for changes as described above.
• Misuse. If the tools are used to create something unlawful, infringing, misleading or in breach of our providers’ usage rules, or in a way that puts the service at risk, we may suspend your access to them straight away and tell you why.
• AI output needs your eye. AI tools make mistakes. Check each change we email you about and tell us if anything is wrong; what you ask us to publish is yours, as set out in section 14.
• Your right if limits change. If a limit we introduce or tighten materially reduces what you signed up for, you may cancel your plan without penalty, and we refund the unused part of any period you have already paid for.

Already a client? If your plan started before 5 October 2026, the editing terms you signed up under continue to apply to you.

We may use subcontractors and third-party suppliers to deliver parts of the service. We stay responsible to you for their work.

This is the part worth reading twice, because it is what makes the price possible.

What you own

• Your domain name, registered in your name. It goes with you whatever happens.
• Everything you gave us — your text, your photographs, your logo, your brand. Ours to use for your project; never ours to keep.
• Your content. Once you have paid in full, the content of your website becomes yours outright: the wording on every page, every image we created for you, and the layout of each page — how its sections are arranged and structured. Images we sourced from a stock library stay under that library’s licence, which covers your use of them.
• Use of your website. Once you have paid in full, and for as long as you keep a plan, you have a licence to use the website we built for you, for your own business, running on our platform.

What we own

• Our platform and toolkit — the templates, design system, components, code, scripts and tooling we build with, the underlying source files and data your pages are generated from, the hosting set-up, and the review dashboard and editing tools. We built it before your project and we reuse it for every client. That reuse is precisely why your website costs what it costs instead of several times more. We do not hand these over, including when you leave.
• Your licence covers running your own website on our platform. It does not let you copy, export or resell our platform or toolkit, license it to anyone else, or hand it to another agency to reuse.
• Anything we develop generally — improvements, components, techniques — stays ours, including when we discovered it while working on your project.

Until you have paid

Everything we have made stays ours until payment has cleared in full. Until then you may not publish it, host it, copy it, or pass it to another developer to reproduce or finish.

Showing our work

We may show your finished website, and describe the work, in our portfolio and marketing. If you would rather we didn’t, tell us and we won’t — before or after launch.

• Current prices are on our pricing page. The ones that apply to you are the ones in your quote or agreement. We deliberately don’t restate figures here, so the two can never disagree.
• Payment is taken through Stripe. The build fee (and the SEO setup, if you chose it) is collected when you approve your draft, and work starts when the payment clears. Your card is saved at that point, and your plan starts on the day your website goes live, charged to that card.
• Your plan then renews automatically on the same cycle, charged to the card on file, until you cancel. You can cancel at any time — see section 10.
• If a renewal payment fails we will tell you and try again. If it is still unpaid after we have given you at least seven days’ written notice and a chance to fix it, we may suspend the site until it is settled. We restore it as soon as payment clears.
• Where recovering an unpaid amount costs us money, you cover our reasonable, actual costs of recovery. We don’t charge penalty fees.
• Third-party costs we pay on your behalf — your domain registration, licensed stock images, a paid integration — are passed on at cost, and only ever with your agreement first.
• Price changes. We may change our prices. A change never affects a period you have already paid for, and we give you at least 30 days’ written notice before it applies to a renewal. If you don’t want to accept it, you can cancel before it takes effect and nothing more is charged.

Digital Impact Enterprise LLC is registered for Australian GST under the Australian Taxation Office’s simplified GST registration for non-residents, which is why it holds an ARN (3000 3233 9943). In practice:

• We issue invoices and receipts. Under simplified registration we are not able to issue a document headed “tax invoice”, and we do not hold an Australian Business Number.
• Whether GST applies depends on where you are and whether you are registered for GST. The total amount payable, including any GST, is shown before you pay and again on your receipt.
• If you are an Australian business registered for GST, give us your ABN at checkout.
• Any tax or duty payable in your own country beyond what is shown at checkout is yours to handle.

• The draft is free, so there is nothing to refund if you decide not to go ahead.
• The build fee. Once you approve a build and payment clears we start work immediately, so the build fee is not refundable once work has begun — it pays for design and build time already spent. If we haven’t started yet, tell us and we’ll refund it in full.
• Your plan. You can cancel at any time, effective at the end of the period you have already paid for. Your site stays live until then. We don’t refund part-periods.
• If the project stalls. We need your content to finish. If we don’t hear from you for 30 days after asking, the project parks: the build fee stays paid, but restarting later costs nothing extra and your work is kept. Your plan only starts once your site is live, so nothing monthly is charged while it is parked.

None of this limits rights you have that cannot be excluded by law — see section 16.

You can end it

At any time, by telling us in writing. Your plan runs to the end of the period you have paid for, and your site stays live until then.

What you take with you

When you leave, we give you your content, free of charge: the wording of every page, every image on your site at full size, an image of each page’s full layout, and a brand sheet with your colours, fonts and logo files. Your domain stays in your name. That is everything another designer needs to rebuild your website on their own platform. It is not a copy of the website that can be installed elsewhere: your site is generated by our platform, and the platform, its code and the underlying data it builds from stay with us (see What you own, and what we own).

We can end it

We may suspend or end the service if:

• fees are unpaid after we have given you notice and a chance to fix it (see section 8);
• you materially breach these terms or your agreement and don’t put it right within 14 days of us asking in writing;
• we are asked to publish something unlawful, something that infringes someone else’s rights, or something we reasonably believe breaches your profession’s advertising rules; or
• our people are subjected to abuse or threats.

Except where the law or an immediate risk requires us to act at once, we will tell you before we suspend anything and give you a fair chance to fix it. If we end the agreement for a reason that is not your breach, we refund anything you have paid for work not yet done.

You give us text, images, logos and other material to put on your site. By giving it to us you confirm that you own it or have permission to use it, and you licence us to use it for building, hosting, maintaining and — subject to section 7 — showcasing your site.

You are responsible for the accuracy of what your website says about you — your services, your prices, your qualifications, your registrations and any claims you make. You are also responsible for keeping your own copies of your content; our backups are for restoring the service, not a substitute for your own records.

Please don’t give us anything that infringes someone else’s rights, is misleading, or is unlawful. If a third party brings a claim against us because of material you supplied or instructed us to publish, you will cover our reasonable, properly-incurred costs of dealing with it — but not to the extent the claim arises from our own negligence or breach. We will tell you promptly about any such claim, let you take part in handling it, and take reasonable steps to keep the cost down.

Many of our clients work in regulated professions, and some of those rules restrict what a website may say — testimonials, before-and-after images, claims of superiority, and so on. In Australia, the National Law governing registered health practitioners applies to the advertising of a regulated health service and binds whoever causes the advertising to happen, not only the practitioner.

So we will flag anything we recognise as a problem, and we won’t publish content you have told us is restricted. But you know your regulator and we don’t. Final responsibility for whether your website complies with your profession’s rules sits with you. If we are told that content on your site breaches those rules, we may remove it, and we will tell you when we do.

We are website designers, not lawyers, accountants or compliance advisers. Anything we tell you about law, tax, privacy, advertising rules or regulation — whether in these terms, on a call, by email or on your website — is general information from our own research. It is not advice.

Legal pages we draft for you

If we prepare a privacy policy, terms and conditions, cookie notice, disclaimer, refund policy or any similar page for your website, we do it to give you a sensible, plain-English starting point based on what you have told us about your business. We do not warrant that it is complete, correct or sufficient for your business, your industry or the countries you serve. Before your site goes live, and whenever your business changes, have it reviewed by a lawyer or adviser qualified where you operate. If your adviser asks for changes before launch, we make them as part of the build. Once you approve a page for launch, you are responsible for what it says.

Your site’s compliance is yours

You run your website and you collect its visitors’ information, so you are the controller of that information in privacy terms. Whether your site complies with privacy, consumer, accessibility, advertising and industry law where you operate is your responsibility. We build to good practice, flag what we recognise, and act on what you tell us. We do not certify compliance.

Everything you approve

The same applies to any copy, image or page we create for you. We may use AI tools to draft or generate some of it. You review and approve everything before it is published. Once published, you are responsible for its accuracy and for the claims it makes.

• Search rankings. We build search-engine foundations properly and we report on how your site performs, but nobody can promise a position in Google’s results. A report tells you what happened; it is not a guarantee of what will.
• Uninterrupted service. We depend on other companies — a hosting provider, a domain registrar, your booking platform, an email service. If one of them has an outage we will get you back up as fast as we reasonably can, but we can’t be responsible for their failure beyond that. We don’t offer a service-level agreement.
• An error-free website. We fix faults we are told about, within the plan you are on. No website is free of bugs.
• Business results. A good website helps. It is not a guarantee of enquiries, clients or revenue.

We may change how we deliver the service — a different provider, an updated framework, a new tool — as long as what you are paying for isn’t materially reduced. If a change would materially reduce it, we will tell you first and you can cancel without penalty.

Nothing in these terms excludes or limits anything that cannot legally be excluded — including, if you are in Australia, the consumer guarantees under the Australian Consumer Law, and the equivalent rights under the law of other countries. Where a guarantee applies and the law allows us to limit our liability for it, our liability is limited to supplying the service again, or paying the cost of having it supplied again.

Otherwise, and to the extent the law allows:

• neither of us is liable to the other for lost profits, lost revenue, lost business, lost data or goodwill, or indirect or consequential loss;
• our total liability for everything connected with our services is capped at the fees you paid us in the 12 months before the claim arose;
• we are not liable for the acts, failures or outages of third parties, or for content you supplied or instructed us to publish;
• we are not liable for the legal adequacy of any policy, notice or terms we drafted for you at your request (see section 14);
• each of us must take reasonable steps to reduce our own loss, and neither is liable to the extent the other’s own act or omission caused it.

The content of this website is provided for information. We keep it accurate, but we don’t warrant that it is complete or current, and it isn’t professional advice.

Each of us may learn things about the other that aren’t public — your plans and figures, our pricing and methods. Neither of us will share them with anyone else, or use them for anything other than this project, except where the law requires it or the information is already public. We each stay bound by this after the work ends.

How we handle personal information is set out in our privacy policy, which forms part of these terms.

• Events outside our control. Neither of us is responsible for a delay or failure caused by something genuinely beyond our reasonable control. If it goes on for more than 30 days, either of us can end the agreement and we refund anything paid for work not done.
• Transferring the agreement. We may transfer it to someone who buys or takes over our business, on the same terms. You may transfer it with our written consent, which we won’t unreasonably refuse.
• Notices. Written notice means email to the addresses we each hold for the other. Keep yours current.
• The whole agreement. These terms, your services agreement and our privacy policy are the whole of what we have agreed, and replace earlier discussions. Nothing here limits our responsibility for statements we actually made to mislead you.
• Not enforcing something once doesn’t mean giving up the right to enforce it later.
• What survives. The sections on ownership, payment already due, liability and confidentiality continue to apply after the agreement ends.
• If part of it fails. If a court finds any part of these terms unenforceable, that part is removed and the rest continues to apply.

We may update these terms. The effective date at the top tells you which version applies. A change never applies retrospectively to a period you have already paid for. If a change materially affects an existing client, we tell them by email at least 30 days before it takes effect, and they can cancel before then if they don’t want to accept it.

These terms are governed by the laws of the State of Florida, United States of America, and the courts of Miami-Dade County, Florida have jurisdiction — except that:

• if you are a consumer, you keep the benefit of any mandatory protections of the country you live in, and any right you have to bring a claim in its courts; and
• if you are in Australia, nothing in these terms excludes the Australian Consumer Law, including the unfair contract terms provisions and the consumer guarantees, which continue to apply regardless of the clause above.

General and legal: info@digitalimpactsites.com

Billing: billing@digitalimpactsites.com

Post: Digital Impact Enterprise LLC, 1401 Brickell Avenue, Suite 330, Miami, Florida 33131, United States